Legal

Refund Policy

Last updated: July 2026

Full refund within 7 days, if you haven't started

Bought within the last 7 days and haven't opened the course? Email contact@a1prime.com and we'll refund you in full. No explanation needed.

"Started" means you've opened the course or exam in ClassMarker. Our testing partner records this, so you don't need to prove anything.

After you've started, or after 7 days

If a technical problem stops you from finishing, contact us. We'll work with you to fix it, and if we can't, we'll refund you — whether the problem is on our end or ClassMarker's.

What we can't refund

We can't refund a course because the State rejected your renewal for reasons unrelated to our coursework, like a missed deadline or an incomplete form. Your certificate proves you completed the hours; filing correctly is your responsibility.

How to request one

Email contact@a1prime.com with the name and email address you used at checkout and roughly when you bought. We reply within one business day. Approved refunds go back to your original payment method through PayPal, usually within 3 to 5 business days.

If you're unhappy, email us before filing a card dispute. A dispute takes weeks; an email usually takes a day.

A1Prime.com LLC — Anchorage, serving all of Alaska — contact@a1prime.com